-Frequently Asked Questions2018-05-30T23:33:55+00:00

Will the Airlines allow this guitar onboard or must I check the guitar as baggage?

Yes the SoloEtte can be carried onboard as one of your items. Try to board early so you can find room in the overhead compartment.

Does the guitar feel like a regular guitar?

Once playing position is assumed, the SoloEtte will feel just like your favorite Classical guitar.

Are the frame pieces removable?

The frame pieces are removable and can be popped off in 30 seconds and stored in the soft case.

Is the action adjustable?

The string height is adjusted with shims under the bridge. The guitar will leave our shop set at standard Classical string-height. If the player desires a higher or lower action, simply call and we will provide lower or higher shims at no cost to the buyer.

Does the guitar come with a case?

The guitar comes with a very appropriate rugged nylon soft case.

Is there a hard case available?

We do not have a hard case currently available. The soft case is quite appropriate for a solid durable instrument.

Does the guitar come with headphones?

The guitar does not come with headphones. Our customers tells us overwhelmingly, that the Grado model SR-60e headphones (www.gradolabs.com) are the most compatible headphones. We recommend them because of superior sound quality and the fact that the ear pieces rotate to present a flat profile. We sell them for $79.00. All headphones will work, but probably not as well as these. Try what you already have.

Do the nylon models use special strings?

Your nylon guitar leaves the shop strung with D’Addario, hard tension, ball end strings, comparable to the D’Addario model EJ-34 strings, although any nylon or composite strings can be used.

What is a “figure 8 ” knot and how is it tied?

A “figure 8” knot is used to keep the strings from pulling through the string holes. An example of a “figure 8” knot can be seen here.

Can you put steel strings on the classic or hybrid?

No, it would invalidate the warranty. Steel-string tension is too much and will warp the neck severely

What is the Return policy?

We allow you to return your instrument for a full refund if you are in any way unsatisfied. We ask to be notified within 3 business days of receiving your instrument. We will refund the full price of the instrument when returned in new condition. We do not refund any shipping costs. Please click here to read our full Return policy.

What is the Warranty?

The SoloEtte is warranted to be free of manufacturer defects and faulty materials for one year from the date of original retail purchase. Please click here to read our full Warranty policy.

How do I purchase replacement parts for my SoloEtte? We offer replacement parts including frame pieces and tuning keys. Please email us at soloette@soloette.com or call us at 541-343-0872 to purchase replacement parts.

What powers the stereo electronics?

The pickup and stereo amplifier is powered with a 9 volt battery.

How long will the battery last?

It should last up to 30 hours if the player remembers to always unplug everything from the guitar when not playing. The output jack functions as the guitar’s on/off switch.

The sound of my SoloEtte in headphones is falling out in one ear followed by the other ear. Is there something wrong with my electronics?

It is time to change your battery. There are two separate amplifiers in there. The weak battery can only power one of them, and soon neither.

Can the guitar plug into an amp, boom box or computer speakers?

The SoloEtte does not play thru guitar amplifiers well. It is designed for headphones and stereo amplification devices. The 1/8 inch stereo output jack accepts headphones plugged directly into the guitar, or can be sent to a stereo sound system or CD input, much like a cell phone or CD player can be sent to a stereo sound system.

What do the nylon guitars sound like?

In the headphones, the sound is believably that of a plain, simple nylon string Classical guitar. It is easy to listen to, and comfortable to practice with for hours. Through a stereo computer sound system and speakers the sound is similar and very pleasing. Solo performance at a small coffeehouse-type venue would be very pleasant when you can send a stereo signal to the house stereo sound system. Any serious recording, or classical recital, would, of course, be much better with a fine classical guitar. Please visit our Audio Samples & Links page to listen to the Classic.

How does the frame assemble and disassemble?

Click HERE to view animations showing frame assemble and dissemble.

Can the guitar plug into a computer or laptop sound card to play through speakers or for recording?

Yes. The SoloEtte can be plugged into the 1/8 inch stereo “line in” jack on any desktop or laptop computer.

Do you offer electronics upgrades on your older models?

No, we are no longer offering electronics upgrades on our older models. We have been happy to upgrade the electronics on our older models for the last twenty years. We are ending this service in June, 2016. We have scaled our production and repair work down to focus on new guitars and our Wright Electric Guitars. We apologize for any disappointment.

The plastic button on my tuning key has cracked. How do I replace it?

We offer replacement tuning keys for older Schaller tuning machines. The cost is $5 per tuning key plus $2 for USPS shipping within the United States. Please email us at soloette@soloette.com or call us at 541-343-0872 to purchase replacement tuning keys.

How do I purchase replacement parts for my Aria Sinsonido guitar?

We do not stock replacement parts or offer service for Aria Sinsonido guitars. The SoloEtte electronics and frame pieces are not compatible with the Aria Sinsonido. Please contact the Aria distributor in your country for replacement parts and service.

Can I purchase a SoloEtte pickup and preamp?

We do not offer our pickups and preamps for sale. Repairs to your SoloEtte can be done locally by any good guitar technician. If you are experiencing trouble with your SoloEtte electronics, please email us at soloette@soloette.com or call us at 541-343-0872 for help with a repair. We encourage repair technicians to reach out to us for help repairing a SoloEtte.